Important Notice: Tariff Impacts and Our Shared Commitment

Midwest Textiles & Supplies is navigating tariff changes alongside you. Prices may adjust with limited notice due to volatility. We’ll keep you informed as best we can and value your continued trust.

Terms & Conditions

Midwest Embroidery Threads, Inc., dba Midwest Textiles & Supplies, is a wholesale distributor selling exclusively to licensed and registered businesses. A valid business license is required for all customers.

It is our standard policy to ship all available quantities daily. Any items not in stock will be backordered and shipped as soon as they become available, unless alternative instructions are provided at the time of order placement. The customer will be responsible for each additional shipping charge associated with backorders.

Sale Items

All sales of items marked as “sale items” are final. Midwest Textiles & Supplies does not accept returns or issue refunds for these products.

Backorders

Backordered products will remain active on the order and will ship at the earliest available opportunity.

Drop Shipments

Dropship orders are non-returnable to Midwest Textiles & Supplies. We are not responsible for delays, shortages, or errors made by the manufacturer. If an issue occurs, we will assist in communicating with the manufacturer; however, we cannot guarantee the outcome.

Cancellations & Refusals

A $75 restock fee applies to canceled orders or refused shipments. Customers are responsible for all inbound and outbound freight charges on refused shipments. Frequent cancellations or refusals may result in changes to Credit Terms, Merits Freight Program eligibility, or account closure.

Returns

All returns require a Return Material Authorization (RMA) issued by customer service. Returns received without an RMA will be refused. All RMA requests must be submitted within 30 days of receiving the product.

Approved RMAs are valid for 10 business days. Returns received after this time will be returned to the customer at their expense.

A return label will be provided at no charge for returns due to product defects or Midwest error. For all other returns, a $75 restock fee applies. An additional $25 re-handling fee per item applies to opened or rework-required items.

Return Guidelines:

RMA must be obtained from customer service prior to return.
Products returned without an RMA will be sent back at the customer’s expense.
RMA number must be clearly marked on the outside of the package.
Only products purchased from Midwest Textiles & Supplies are eligible for return.
Returned products must be current items and not discontinued.
Package sizes must remain intact; partial packages will be returned.
Items must be unopened, in original packaging, and free of markings.
Special order and non-stock items are non-returnable.
Customer error returns will receive credit minus the restock fee.
Products claimed as damaged but found in good condition will be returned at customer expense.
Credits apply only to the original invoice.
Midwest Textiles & Supplies reserves the right to refuse any return.

Claims

If items are received damaged in transit, retain all original packaging and notify Midwest Textiles & Supplies within 5 days of delivery.

Payment

We accept Visa, MasterCard, Discover, and American Express. First-time customers without terms must provide a credit card for payment. Customers may apply for credit terms. Failure to pay according to terms may result in a change of terms.

All invoices age from the ship date. Returned checks incur a $25 service fee. All payments must be made in U.S. funds.

Freight

Unless an error by Midwest Textiles & Supplies causes the freight charge, the customer is responsible for all shipping costs. Orders ship via our preferred carrier unless the customer requests otherwise. UPS, USPS, and FedEx shipments are freight prepaid and charges are added to the invoice. Truck shipments are freight collect or may be invoiced separately.

Shipping

Our large warehouse allows us to process and ship orders quickly.

Embroidery Supplies: Orders received before 1:00 PM CST typically ship the same day.
Fabric Supplies: Most items ship within 10–15 business days. Orders may be delayed due to supplier inventory, reprinting, discontinued items, or future availability.
FedEx Express (Overnight/2-Day/etc.): Orders shipping via FedEx express must be scheduled in advance. Orders must be received no later than 10:30 AM CST to be shipped same day.